April 10, 2008
First I would like to compliment you on your website. I found vast information that was useful, practical and very interesting reading. You’ve got information that the riders want, and real tests to back up your claims – what competitor does this? Nice job.
Next, I liked that when placing an order online, you must call. This is a great example of exemplary customer service that has become a thing of the past in today’s electronic age. When I called, you went above and beyond to make sure I got what I needed the first time for my specific application. It was a pleasure talking with you; you definitely know your industry & your products very well.
In short, we had a weekend trip planned and my wife was having darting problems with her sled prior. I decided to switch-up the carbides as part of the solution. I ordered your Triple Points at the last minute (my fault) and because of the current lead-times we would not have received the Triple Points in time for the weekend trip. Oh well, no problem, I waited until the last minute, what else would I expect, right?
When you offered to speed up the delivery and cover half of the cost to overnight ship, I was floored. You even threw in a set of shims for her sled, mine and the other 4 couples in our group. Service like this is simply unheard of anymore and even more so appreciated by a fellow businessman who takes customer satisfaction very seriously.
I received the Triple Points as promised just in time for the weekend. The new carbides & shims were installed before we left for the weekend and when we hit the trail – WOW! My wife’s sled went from a chore to ride, to an absolute dream. The Triple Points are incredible in all conditions; I almost enjoyed riding her sled more than mine.
You’ve got a repeat customer & advocate for life. Keep up the great work!
Dollar per mile, Bergstrom Skegs are the best value on the market...Period!
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